Refund Policy

1. Website Packages — One-Time Builds

All sales are final once project work has commenced. Because every website is custom-designed and built specifically for your business, we are unable to offer refunds after kickoff.

• ✓If you purchase a package and we have not yet started work, you may request a full refund within 48 hours of payment.
• ✓Once a kickoff call has been scheduled or design work has begun, no refund will be issued.
• ✓If a project is cancelled mid-build at your request, you are responsible for payment of work completed to date.

2. Care Plan Subscriptions

Care plans are billed monthly with no long-term commitment. You can cancel at any time and your plan will remain active through the end of the current billing period.

• ✓Monthly care plan charges are non-refundable once the billing period has started.
• ✓Cancellations take effect at the end of the current billing cycle — you will not be charged again.
• ✓To cancel, email us at gabe@northlinestudio.info before your next renewal date.

3. Exceptions

We're a small business and we treat every client fairly. If something goes wrong on our end — such as a failure to deliver agreed work — we will make it right. Reach out and we'll work something out.